When
businesses buy, risk - and the subjective human evaluation of risk -
complicates the marketer’s buying funnel model. Findings from a new
comprehensive study on B2B buying by Enquiro show a difference in
vantage points between buyers and their drive to eliminate risk, and
vendors who assume a rational buying process. The research identifies
a common “risk gap” that will depend on a number of factors, including
a vendor’s physical presence in the market, the number of people
involved in the buying organization, and a product’s recognized
differentiation.
In the 18-page paper, author Gord Hotchkiss
examines differing buyer roles, the identified risk control mechanisms,
and the relative effect of a vendor’s credibility and positioning. The
paper also presents a mapping process for marketers to gain the
necessary external perspective on their products, marketplace, and
business buyers in order to more effectively reach and engage their
potential customers.